FAQ

GenBiz Solutions™ - FAQ

Here are some commonly handled inquiries about GenBiz Solutions:

Purchasing

  • What form of payment is accepted for GenBiz Solutions Guides?
    Currently you can use PayPal to purchase the GenBiz Solutions Guides. You do not need a PayPal account and you can use your credit card for payment.
  • I paid for the guides but I haven’t received an email about downloading the guides. How do I fix this?
    First, wait about 1-2 minutes once the confirmation screen appears, after paying via PayPal. You will then see a DOWNLOAD button once the payment has been processed. You will also receive a confirmation email with the same download button once the payment has been processed.  Otherwise, contact us at genbizsolutions@gmail.com and we’ll fix it right away.
  • What if I’m not happy with my purchase?
    We want you to be 100% satisfied with your purchase. Contact us at genbizsolutions@gmail.com within 30-days for a full refund.

Authors and Topics

  • How often will new guides appear?
    Our goal is to have at least two new guides every month starting in October 2014.
  • I have a great idea and I’d like to author a GenBiz Solutions Guide. How to I send in a proposal?
    Contact us at genbizsolutions@gmail.com and include the following

    • Proposed guide title
    • Summary description of the guide and “problem” it will solve
    • Outline of topics covered by the guide
    • A brief bio with a list of your previous publications
  • I want to suggest topics for future GenBiz Solutions Guides. How do I submit my ideas?
    Contact us at genbizsolutions@gmail.com and we’ll place your topic in our “idea jar.” Hopefully we’ll select it for future guide!

Genealogy Societies

  • Would the information contained in the GenBiz Solutions Guides be helpful for genealogical societies and genealogy society board members?
    Definitely. More and more genealogical and historical societies realize they need to act and run like a genealogy business. Many of the topics covered in the GenBiz Solutions™ Guides series can be applied to non-profit organizations.

©2014, copyright High-Definition Genealogy. All rights reserved.